Refund Policy
At LocusPlainField we strive to deliver fresh, delicious meals that bring comfort to your table. If you are ever unsatisfied with your order from LocusPlainField at locusplainfield.xyz, our refund policy is designed to be fair, simple, and transparent. This policy applies to dine‑in, takeout, and online orders placed for delivery within the territory of United Kingdom and to customers within the postal code area EC1A 1BB. For any questions, please contact us at +44 20 7946 0555 or visit our website for updates and information.
Eligibility
You may request a refund or replacement under the following circumstances:
- The order did not match the item description or was missing items listed on the receipt.
- The food arrived cold, undercooked, or otherwise not prepared as described by our menu standards.
- A substitution or customization made at the customer’s request was not honored or was incorrectly prepared.
- The order was delivered to the wrong address due to our error, and the customer reports the issue within 24 hours of delivery.
Requests made more than 48 hours after delivery or dine‑in will be considered on a case‑by‑case basis. Gift cards, loyalty credits, and promotional items may be treated differently, as described below.
Non‑Qualifying Situations
The following do not qualify for a refund or replacement:
- Minor imperfections or flavor variations that fall within our standard culinary range.
- Complaints regarding personal preference or dietary restrictions that were clearly communicated before ordering and could not be fulfilled by our menu.
- Items marked as “Specialty” or “Limited Edition” that show normal preparation quality.
- Orders with miscommunication about delivery time or location where the courier made reasonable efforts to deliver.
Refund Methods
When a refund is approved, we offer one of the following options, based on payment method and order type:
- Full or partial refund back to the original payment method used at locusplainfield.xyz’s checkout, or to a store credit valid for 12 months from the issue date.
- Replacement item sent at no additional cost, subject to availability, with updated ETA provided by our team.
Note: If you paid by cash for a dine‑in order, refunds will be issued as store credit or a prepaid card that can be used at LocusPlainField locations.
Process to Request a Refund
- Contact our customer service team within 48 hours of delivery or arrival, using the contact details above or via locusplainfield.xyz.
- Provide your order number, name, delivery address, and a brief description of the issue. Include photos if the order was damaged or incorrect.
- Our team will review the request and respond with confirmation of eligibility, expected timeline, and the chosen remedy (refund or replacement).
- If approved, refunds are typically processed within 5–7 business days depending on the payment provider. Store credits are issued immediately in most cases.
Digital and Special Orders
For online orders placed through locusplainfield.xyz or our mobile app, refunds for digital items or special menu bundles follow the same eligibility criteria. If a digital item is unavailable or incorrectly delivered, we will issue a full refund to the original payment method or provide an equivalent store credit.
Delivery and Dine‑In Considerations
For orders delivered by our staff, refunds may be offered for late or missing items if reported within 24 hours of delivery. For dine‑in orders, refunds are provided at the manager’s discretion if the dining experience did not meet our standard quality or service level. We reserve the right to require returned items or proof of issue before issuing a refund or replacement.
Privacy and Data Handling
We protect your personal information in accordance with our privacy policy. Details of your refund request, including the reason for return and your contact information, are used solely to process the refund, handle inquiries, and improve our service. Data is kept securely and not shared beyond what is necessary to fulfill the refund or replacement.
Changes and Updates
This policy may be updated from time to time to reflect changes in our services, legal requirements, or customer feedback. Last updated: September 30, 2025.
12 Pizza Corner, London, EC1A 1BB, United Kingdom — LocusPlainField - +44 20 7946 0555 - locusplainfield.xyz
Thank you for choosing LocusPlainField. We appreciate your business and are committed to making things right if you are not fully satisfied with your order. For urgent concerns, please call +44 20 7946 0555 or email us via the contact page at locusplainfield.xyz. We are always here to help you enjoy a great meal at a fair value.